Information We Collect
When you request a consultation through our website, we collect personal information that you voluntarily provide, including your full name, email address, and details about your operational requirements. This information is necessary to deliver the analytical services you request and to communicate with you regarding your project.
We also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and pages visited. This data helps us understand how visitors interact with our site and identify technical issues.
How We Use Your Information
Personal information collected through consultation requests is used exclusively to provide the fuel analysis services you have requested. We use your contact details to communicate about project scope, deliverables, timelines, and findings.
Technical usage data is analyzed in aggregate form to improve website functionality, identify navigation patterns, and enhance user experience. We do not use this information to identify individual visitors.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your operational data and project details remain strictly confidential.
Data Storage and Security
Personal information and project data are stored on secure servers located within the United Kingdom. We implement technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction.
These measures include encrypted data transmission, access controls limiting who can view personal information, regular security assessments, and staff training on data protection obligations.
Despite these precautions, no method of electronic storage or internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable legal obligations. Consultation request data is typically retained for three years following project completion to address any follow-up questions or provide additional support.
Technical usage data is retained for twelve months before being permanently deleted. Cookie data expires according to the timeframes specified in our Cookies Policy.
Upon request, we will delete your personal information earlier than these standard retention periods, except where retention is required by law or to resolve disputes.
Your Rights
Under applicable data protection legislation, you have several rights regarding your personal information:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to object to processing of your information
- The right to request restriction of processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, contact us at contact@tranquil-crater.com. We will respond to your request within one month of receipt.
Cookies and Tracking Technologies
Our website uses cookies to enhance functionality and analyze site usage. Essential cookies are necessary for basic website operation. Analytics cookies help us understand how visitors use our site. You can control cookie preferences through the banner displayed on your first visit or through your browser settings.
For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.
Third-Party Services
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We do not share your personal information with third-party service providers except where necessary to operate our website or deliver our services, and only under strict confidentiality agreements.
Children's Privacy
Our services are intended for businesses and commercial operations. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have inadvertently collected information from someone under eighteen, we will delete it promptly.
International Data Transfers
Your personal information is processed and stored within the United Kingdom. If circumstances require transfer of data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection legislation.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable legislation. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Significant changes will be communicated through a notice on our website.
Continued use of our website and services following policy updates constitutes acceptance of the revised terms.
Contact Information
For questions about this Privacy Policy or our data practices, contact us at:
tranquil-crater
42 Wellington Road
Manchester M14 6EQ
United Kingdom
Email: contact@tranquil-crater.com